Welcome to Swackett Support

Need help? We’re here for you! This support portal is your very fastest way to get an answer to questions about all things Swackett.

Scroll down for fast access to:

  • Search the Swackett Support Database
  • Get support for a specific Swackett App
  • See the most commonly used Support TAGS (tap and learn)

Still need help? Tap here to Submit a Support Ticket (user account required).

Preserving Window Positions in Swackett 7 for macOS

Swackett 7 for macOS contains dozens of windows you can use to customize a weather forecast to your liking. Swackett can manage the placement of these windows to help make sure all windows are visible on the screen at the same time (to help limit overlap).

At the same time, Swackett will preserve window positions — remembering the size and placement of windows that you move. This enables you to build a custom display that suits your need and is the same day-to-day.

Continue reading “Preserving Window Positions in Swackett 7 for macOS”

Swackett version 7 Series is Coming Soon

And it’s something special.

This new version of Swackett will be made available to all Swackett macOS version 5 users — including those marooned in the older 5.1.x versions as a result of our change in ownership (sandboxing issue).

Our latest flagship app for Mac builds on the strength of our IQ Weather Engine — and layers in the very best of Apple’s latest tech — including deep support for macOS Catalina, Big Sur and Swift UI. This combination of technology unlocks the true potential for apps like Swackett.

Coming soon. 😃

Known Issue: Data Center Upgrade

We are deploying new data centers in Europe (Ireland) and Asia/Pacific region (Sydney). We are making DNS changes in all data centers.

These events could cause temporary outages lasting only a few minutes.

If you experience any issues with your Swackett apps — simply relaunch the app.

This issue has been resolved. 

Swackett 7 for macOS: Known Issues

Below are technical issues we are aware of in our Swackett for macOS app. These issue receive priority attention from our team.

VersionStatusDescriptionSolved
7.0.2ActiveWhen expanded to full-screen, widget windows appear as a black square with a small gray or white square inside.

Workaround: Grow widows slowly by dragging to resize.

Version History: Swackett for iOS 6.0.1

Version 6.0.1

September 25, 2019

  • New Version 6.0 Hand-Crafted for iOS 13 and Dark Mode
  • New Sky Scan Augmented Reality — Visualize what’s coming your way.
  • New Weather Widget Collections: Classic Peeps, Weather Nerd and Minimalistic
  • New Peep Editions including Pooch Walk, Little Peeple and Pittsburghese
  • New Today Extension Widgets — Check the forecast with a single swipe right, even from the lock screen.

Partial Outage: Thursday, October 3rd, 2019

Updated: 2:00 PM EDT

RESOLVED

Swackett servers in the eastern United States were experiencing network connectivity issues at our data center in Toronto, Canada. This is caused sporadic outages for some users (if your Swackett app tries to connect to one of these servers).

This issue has been resolved. We are so sorry for any inconvenience.

We will post any additional updates on this page.

Team Swackett

Version History: Swackett for iOS 6.0

Version 6.0

September 22, 2019

  • New Version 6.0 Hand-Crafted for iOS 13 and Dark Mode
  • New Sky Scan Augmented Reality — Visualize what’s coming your way.
  • New Weather Widget Collections: Classic Peeps, Weather Nerd and Minimalistic
  • New Peep Editions including Pooch Walk, Little Peeple and Pittsburghese
  • New Today Extension Widgets — Check the forecast with a single swipe right, even from the lock screen.
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