June 2018 | Swackett® Support Center

June 26, 2018June 26, 2018

Editing Your Swackett PRO Subscription in iTunes

Swackett PRO upgrade unlocks special features including activity-based peeps, dark mode, high-resolution radar and satellite imagery (where available), animated radar loops, and location management features. Swackett PRO takes full advantage of large screens to showcase WeatherStation gauges, This Day in Weather History, and more.

Swackett PRO Features

Dark Mode
Activity Peeps
Upgraded Radar Resolution
Radar Animation Loops
WeatherStation Mode
Location Management

Swackett PRO Subscription
Annual Subscription — $5.99 per year (only 50 cents per month).
Month-to-Month Subscription — $0.99 per month
Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period
Payment will be charged to iTunes Account at confirmation of purchase
Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase

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June 26, 2018December 22, 2018

How to Set Custom Locations in Swackett 5 Series Apps for macOS

Swackett apps for macOS support up to 15 custom locations. We’ve recently upgraded Custom Locations to make configuring them a simple, 3-step process. 🙂

Swackett comes preloaded with 10 locations from around the world. You can replace any of these by typing in a new city name and tapping the Done button. This will save your new location.

To activate the new location, simply open the Locations Shortcut panel (Step 02 above) and tap the city name.

Want More Control? You’ve Got It!

Tap the Validate GSP Coordinates button to view and refine your custom location to within 365 feet of where you are standing.

Got Questions? Having trouble with Custom Locations?

We can set your custom locations for you remotely. Create a Tech Support ticket on this site if you have any issues with Custom Locations.

Updated December 22, 2018

June 17, 2018December 15, 2018

Radar Imagery Zoom Magnification (Swackett PRO)

By popular demand we’ve carried forward the multiple radar views of specific location in Swackett PRO — with two different improvements:

These new view are now centered on your exact location.
The base imagery and radar overlays are high-resolution.

These views have been incredible popular in their simplicity and the value of the visual information they provide.

You can view Satellite imagery and radar (where available) by clicking Local Radar / Imagery… from the View Menu.

On larger screens if you make the default Swackett window taller a mini- Satellite strip will pop out and always be visible. Click on that to view multiple imagery views.

June 16, 2018June 16, 2018

We Absolutely LOVE Tech Support Tickets!

Are you having an issue with Swackett?

Do you have an idea for Swackett?

Please talk to us — we want to hear from you. We discuss each and every email, support ticket and App Store review — and we act on them quickly.

You have the opportunity to help shape a world-class weather app. Reach out to us.

We’re listening.

🙂

Team Swackett

June 9, 2018October 22, 2018

System Issue at 6:27 PM Eastern Time on Saturday, June 9th: Resolved

We experienced intermittent connectivity issue starting at 6:27 PM eastern time today — lasting exactly 18 minutes. All modern Swackett apps were affected.

There was no data loss. The issue appears to be centered around a third-party data provider.

This issue has been resolved — and we’ve installed an alert to prevent it from happening again,

All services have been fully restored. We apologize for any inconvenience caused by this issue.

June 2, 2018March 7, 2020

Known Issue: Peep Clothing Calibration in Select Locations (Celsius Temperature Selected)

It appears there was a glitch in the custom Celsius temperature settings in the Personalization Center.

Peeps would sometimes appear with the wrong clothing — and spine badges were incorrect (off by 30 degrees or so).

Engineering has deployed a fix now — and will investigate further to make sure the issue is solved everywhere.

This issue has been resolved.

June 1, 2018March 7, 2020

Known Issue: Processing Complex GPS Codes

Please do not include the degree symbol (°) in custom locations.

Please do not include N, S, W or E direction designators in custom locations.

And if in the western hemisphere, please include the dash (–) for latitude coordinates.

For example, Denver has an GPS coordinate of:

39.7392° N, 104.9903° W

But should be entered in the Personalization Center as:

Latitude: 39.7392

Longitude: -104.9903

This work-around will get you up and running while we address this problem on our servers.

This issue has been resolved.