We Absolutely LOVE Tech Support Tickets!

Are you having an issue with Swackett?

Do you have an idea for Swackett?

Please talk to us — we want to hear from you. We discuss each and every email, support ticket and App Store review — and we act on them quickly.

You have the opportunity to help shape a world-class weather app. Reach out to us.

We’re listening.

🙂

Team Swackett

System Issue at 6:27 PM Eastern Time on Saturday, June 9th: Resolved

We experienced intermittent connectivity issue starting at 6:27 PM eastern time today — lasting exactly 18 minutes.  All modern Swackett apps were affected.

There was no data loss. The issue appears to be centered around a third-party data provider.

This issue has been resolved — and we’ve installed an alert to prevent it from happening again,

All services have been fully restored. We apologize for any inconvenience caused by this issue.

Known Issue: Peep Clothing Calibration in Select Locations (Celsius Temperature Selected)

It appears there was a glitch in the custom Celsius temperature settings in the Personalization Center.

Peeps would sometimes appear with the wrong clothing — and spine badges were incorrect (off by 30 degrees or so).

Engineering has deployed a fix now — and will investigate further to make sure the issue is solved everywhere.

This issue has been resolved. We’re sorry for any inconvenience caused by this issue — and (as always) we appreciate your continued use of Swackett apps!

Known Issue: Processing Complex GPS Codes

Please do not include the degree symbol (°) in custom locations.

Please do not include N, S, W or E direction designators in custom locations.

And if in the western hemisphere, please include the dash () for latitude coordinates.

For example, Denver has an GPS coordinate of:

39.7392° N, 104.9903° W

But should be entered in the Personalization Center as:

Latitude: 39.7392

Longitude: -104.9903

This work-around will get you up and running while we address this problem on our servers.

This issue has been resolved. We’re sorry for an inconvenience caused by this issue — and (as always) we appreciate your continued use of Swackett apps!

Swackett 5: WeatherStation Mode

Swackett for macOS features a special WeatherStation Mode as a Dark Mode option. Built for large screens, WeatherStation Mode adds standard weather gauges (as found in Atmospheric™ by Swackett®) to the expanded Swackett IU.  These weather gauges show conditions for the selected location.

*WeatherStation mode requires a Swackett PRO subscription.

Swackett 5: View Ports

Swackett for macOS features multiple viewports to make the most of available screen real estate on all popular Apple Mac, iMac and Macbook computers.

Built for macOS

Swackett made it’s original debut on the Mac platform on January 6th, 2011. Building on that macOS heritage, Swackett for macOS has been
re-imagined to make the most of the latest macOS advancements —  including but not limited to — screen size.

Swackett for macOS is built to take full advantage of the Macintosh platform’s gorgeous high-resolution displays at every size and resolution.

Swackett for macOS features multiple viewportsthat display visual weather forecasting elements based on available screen size.

  • Viewport 1: Standard Mode
  • Viewport 2: Compact Mode for Smaller Screens
  • Viewport 3: WeatherStation Mode for Large Screens

Viewport selection is automatic — but you can force Swackett into different viewport configurations by simply resizing the app’s window or engaging full screen mode.

*WeatherStation mode requires a Swackett PRO subscription.

Partial Outage: Sunday, December 10th, 2017

Swackett servers in the eastern United States were not responding quickly enough between noon and 3 PM eastern time.

The problem has been corrected — and we will be watching the situation closely.

If you experience any issues please let us know,

Team Swackett

Issue with Humidity Levels (Resolved)

Swackett engineers corrected a problem today that could allow humidity levels to appear as zero in the United States.  The issue was caused by humidity levels in our weather data feed reporting with more decimal places than expected — which could result in a rounding error in some cases. This effected all Swackett apps.

If your local humidity does not present as expected  — please let by know by submitting a tech support ticket.

We’re sorry for an inconvenience caused by this issue — and (as always) we appreciate your continued use of Swackett apps!