Support Resources for Swackett® Apps
We are deploying new data centers in Europe (Ireland) and Asia/Pacific region (Sydney). We are making DNS changes in all data centers.
These events could cause temporary outages lasting only a few minutes.
If you experience any issues with your Swackett apps — simply relaunch the app.
This issue has been resolved.
Below are technical issues we are aware of in our Swackett for macOS app. These issue receive priority attention from our team.
| Version | Status | Description | Solved |
|---|---|---|---|
| 7.0.2 | Active | When expanded to full-screen, widget windows appear as a black square with a small gray or white square inside. Workaround: Grow widows slowly by dragging to resize. | |
It appears there was a glitch in the custom Celsius temperature settings in the Personalization Center.
Peeps would sometimes appear with the wrong clothing — and spine badges were incorrect (off by 30 degrees or so).
Engineering has deployed a fix now — and will investigate further to make sure the issue is solved everywhere.
This issue has been resolved.
Please do not include the degree symbol (°) in custom locations.
Please do not include N, S, W or E direction designators in custom locations.
And if in the western hemisphere, please include the dash (–) for latitude coordinates.
For example, Denver has an GPS coordinate of:
39.7392° N, 104.9903° W
But should be entered in the Personalization Center as:
Latitude: 39.7392
Longitude: -104.9903
This work-around will get you up and running while we address this problem on our servers.
This issue has been resolved.
Select Swackett apps are experiencing “stuck” local radar imagery in different parts of the country.
If your local radar does not present as an animated radar image for your location — or you see a gray placeholder page — please let by know by submitting a tech support ticket. We are able to work with you to flush the page and get your local radar running again.
This issue has been resolved.
